Our policy lasts 7 days. If 7 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
Customer satisfaction is our number one goal. If you are not completely satisfied with your item, you can mail back the item/s within 1 week of receiving it. Project 6 will refund you the cost of the item/s. The refunds will be issued within 48 hours and usually appear on your credit card or paypal statement within 3-5 business days. You can request a refund within seven days after receiving your order by sending us an email to firstname.lastname@example.org. The return shipping costs are your responsibility.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Sale items may be subject to a $5 restocking fee per item. Restocking fees cap at $20 per return. (So if you return 6 sale items, instead of a $30 restocking fee, it will only be $20).
To return your product, you should mail your product to our temporary address: Project 6, 7630 Wiles Rd, Coral Springs, FL 33067
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Although it might cost a few more dollars, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If we do not receive your return and there is no tracking number to track a lost package and start a trace, we will be unable to provide a refund.
For further questions, please email email@example.com.
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